Wednesday, June 14, 2006

Vongo = No Go

This is my experience with the service Vongo, and why you should think twice about signing up for the service.

Last Thursday evening I decided to give Vongo a try. If you're unfamiliar with Vongo, it's a service that allows you to download "DVD Quality" movies to your computer to enjoy at your own leisure. The service cost is $9.99 per month and you can select movies from their extensive library of second rate movies.

I installed the software, there is a client install that is needed for this to work. Signed up for my account, gave my credit card info and was all set to go. They charged my card immediately for the service, there was no "FREE" trial.

I took a look at their movie listings and noticed right away that they had older, crappy movies available for the service price - but then had newer DVD release movies as a "pay per view" option. Oh and then I noticed that they were part of Starz and even offered a "view live feed" of Starz Network movies.


So - I decided that I'd try and grab one of their older movies to at least check out the quality. Added a movie to my download manager, and BAM - nothing. It acted like it was trying to connect and then just dropped the movie out of queue. I tried this several more times with the same result. I tried the live feed option - and BAM - nothing!

At this point it was about 1am, so I decided to contact tech support, emailed through their contact form in the client software and was greeted with a message that said my issue was sent and that a representative would get back to me in 24 hours.

As of last night - I had heard nothing. No email, no call... nothing! That's 5 days - with no contact.

I decided that this was a big waste of time and effort, so I tried to cancel my account through the client software - which just tells you to call Customer Service to cancel your account.

I waited on the phone for 35 minutes, which was filled with an annoying "your call is important to us, please wait" - every 20 seconds! No information like what number I was in the queue or my approximate wait time.

Finally someone answered - and I was able to cancel the account.

This was by far the most unprofessional experience I've had with any company, next to Comcast.

Take my advice and steer very clear from this company and it's services, stick with reputable companies like NetFlix for your movie needs.

No comments: